Question 1

How accurate and up-to-date is your data?

Accepted Answer

We pull fire incident data from official public sources and update as quickly as possible.

Update Frequency:

Fire incidents: Real-time from fire department feeds
Property data: Refreshed regularly from public records
Owner contact info: Verified and updated continuously

Accuracy: 95%+ on fire incidents and property matching. Owner contact lookup maintains 70-85% connect rate (industry standard).

Question 2

Why don't you offer a free plan or trial?

Accepted Answer

FirstLeads specializes in premium, time-sensitive fire damage leads that require significant infrastructure and expertise to collect, verify, and deliver in real-time. Our data quality includes comprehensive aggregation from reliable sources, real-time updates, 95%+ accuracy on property matching, integrated owner contact lookup with 70-85% connect rates, and damage assessment estimates. A single closed fire restoration project typically generates $3,000-$25,000+ in revenue.

Question 3

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime. No contracts, no cancellation fees. When you cancel, your account stays active through the end of your billing period. Unused credits expire at the end of each month. You can export your historical data before canceling.

Question 4

What happens to unused credits?

Accepted Answer

Unused credits expire at the end of each month. Each billing cycle, you receive fresh credits based on your tier: Basic (300), Pro (700), or Premium (1,500).

Question 5

How do you calculate damage estimates?

Accepted Answer

Our damage estimates (available on Pro and Premium plans) use fire department response data and property characteristics to predict fire severity. Estimate Levels: Low (minor damage, localized impact), Medium (moderate damage, multiple areas affected), High (severe damage, major restoration required). Basic tier has no damage estimates, Pro tier shows Low & Medium only, Premium tier shows all damage levels including High.

Question 6

How does owner contact lookup work?

Accepted Answer

Owner contact lookup finds property owner contact information for fire incidents. Click on any fire, then use 1 credit to unlock owner details including phone numbers and email addresses. Accuracy: 70-85% connect rate (industry standard).

Question 7

How do fire alerts work?

Accepted Answer

Create custom alerts for specific cities or counties and incident types. When new fires match your criteria, you'll receive notifications. Basic tier: 2 custom alerts with daily/weekly digests only. Pro tier: 5 custom alerts with instant or daily/weekly notifications (Email/Text). Premium tier: 10 custom alerts with instant or daily/weekly notifications (Email/Text).

Question 8

What if the data is wrong or incomplete?

Accepted Answer

We pull data from official fire department feeds and public records with 95%+ accuracy. If you find an error, contact support and we'll investigate within 24 hours. Confirmed errors receive credit refunds.

Question 9

What's the difference between active and resolved fires?

Accepted Answer

Active Fires (Premium Only): Fires currently being fought by fire departments with real-time alerts. First to know = first to close (40% close rate within 4 hours). Resolved Fires (All Tiers): Fires that have been extinguished with complete damage assessment available. Owner likely more ready to discuss restoration.

Question 10

What are DNC checking and litigator scrubbing?

Accepted Answer

DNC Checking: We automatically flag phone numbers on the federal Do Not Call registry to help you stay compliant with TCPA regulations. Litigator Scrubbing: Identifies known litigators to help you avoid legal risks. Both features are included with every owner contact info lookup at no additional cost.

Question 11

What verification features are included with owner contact info?

Accepted Answer

Every owner contact info lookup includes phone verification, carrier information, DNC status, litigator flags, and bankruptcy status. These features help you prioritize quality leads and stay compliant at no additional cost.

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